I’m a huge animal lover and refer to myself lovingly as the Young Woman in A Shoe with so many animals she DOES know what to do!  I pride myself on making informed healthcare choices for my animals too!

What do I do?  All the normal things- walk them, feed them, and most of all love them.  Part of loving them is making sure that they get the healthcare that they deserve!

Rabies, heartworm, and miscellaneous bumps and bruises are all part of the responsibilities here along with some unexpected procedures from time to time.

Here’s what generally happens when I go to the vet with a problem:

  • Service with a Smile: I am greeted by someone who loves their job and knows me and my animals by name, with treats available.
  • Timely Attention: My appointments run on time or someone tells me that there will be a delay, giving me an option to wait or come back later.
  • Double Checking: The assistant confirms the reason for my visit and asks (at this time of year) whether I want a heartworm check for my dogs since it’s the season for it in Michigan.
  • Preventative Medicine Is Recommended: This is a very pro-active way to deal with healthcare and is encouraged when it comes to treating my animals.  Educating me about why this is an issue is really important so that I can make an informed decision.
  • The Doctor is IN: The doctor comes in and addresses my questions fully.
  • Dealing With Unexpected Procedures Thoroughly: If it turns out a procedure is recommended, the vet explains it to me fully to make sure I understand it.  I then make a decision and schedule it if I decide it’s necessary.
  • Clear Detailed Procedure Protocol: I get clear instructions regarding what I need to do before a procedure including deciding on blood work ahead of time, special diets to follow, etc.  These instructions are in writing and given to me at the time I schedule the procedure  ( which is before I leave the office in most instances.  I am also encouraged to call if I have any questions before the procedure
  • Professional After Procedure Protocol: When I pick up my animal following the procedure, I discuss with the vet what they found and walk away with written instructions for how to care for them.   The following day, I receive a call to see how things are going and whether I have any other questions or concerns.  If it’s a serious procedure, I often have to return to the office and there may be additional follow up calls by phone.

Now, picture your last visit to your healthcare provider.  Imagine being sick and having an unexpected procedure or test suggested to you.

Are you getting the same care that my animals get when you see your healthcare provider?

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